Frequently Asked Questions - Provider

Question : Can I get my payment Direct Deposit/ACH? ‎(1)

Question : Can I get paid without submitting an OCDE attendance sheet? ‎(1)

Question : Can I submit an Attendance Sheet without parent signature? ‎(1)

Question : Do I get paid for vacations/holidays? ‎(1)

Question : Do I get paid when a child is absent? ‎(1)

Question : How do I change/modify my rates charged? ‎(1)

Question : How do I submit attendance sheet for payment? ‎(1)

Question : How do I update my contact information? ‎(1)

Question : How is the OCDE Attendance Sheet completed? ‎(1)

Question : How much will I get reimbursed or how much does OCDE reimburse for child care? ‎(1)

Question : How will I receive my payment if there are changes to my bank account (closed and/or new account)? ‎(1)

Question : What is a Non-Operation (Non-Op) day? ‎(1)

Question : Who do I contact with a payment question or to report a discrepancy? ‎(1)