FAQs - All Items

Question : Are parents required to report changes? ‎(1)

Question : Are there other programs that provide subsidized child care besides Family Support Services? ‎(1)

Question : Can I get my payment Direct Deposit/ACH? ‎(1)

Question : Can I get paid without submitting an OCDE attendance sheet? ‎(1)

Question : Can I submit an Attendance Sheet without parent signature? ‎(1)

Question : Do I get paid for vacations/holidays? ‎(1)

Question : Do I get paid when a child is absent? ‎(1)

Question : Does Family Support Services provide referral for child care providers?` ‎(1)

Question : Does my child care provider get paid if my child is absent? ‎(1)

Question : How do I change/modify my rates charged? ‎(1)

Question : How do I fill out the child care Attendance Sheet? ‎(1)

Question : How do I get my name on the eligibility list? ‎(1)

Question : How do I increase my hours of child care? ‎(1)

Question : How do I submit attendance sheet for payment? ‎(1)

Question : How do I update my contact information? ‎(1)

Question : How is the OCDE Attendance Sheet completed? ‎(1)

Question : How long before my family can receive services? ‎(1)

Question : How much do families pay for subsidized child care services? ‎(1)

Question : How much will I get reimbursed or how much does OCDE reimburse for child care? ‎(1)

Question : How often should I update my eligibility questionnaire? ‎(1)

Question : How will I receive my payment if there are changes to my bank account (closed and/or new account)? ‎(1)

Question : If my income goes down and I have a family fee, can I ask for my family fee to be reduced? ‎(1)

Question : May I choose a backup provider if my current child care provider is closed? ‎(1)

Question : What is a Non-Operation (Non-Op) day? ‎(1)

Question : When will I know that it is my turn to be enrolled by an agency? ‎(1)

Question : Who do I contact if I have not received my payment? ‎(1)

Question : Who do I contact to change my child care provider? ‎(1)

Question : Who do I contact with a payment question or to report a discrepancy? ‎(1)

Question : Who is my caseworker? ‎(1)